How Do I Cancel a Porter Airlines Flight Ticket?

There is a cut-off time before which you may cancel Porter Airlines flight tickets. At least 1 hour or more before departure. Plus, you will have to stick to the timeline recommended for check-in, arrival and boarding. The airline may cancel your ticket if you don’t respect the timeline. Crossing this deadline will mean getting registered as a no-show and losing your ticket’s value. Here are the options you have to cancel under Porter Airlines cancellation policy till 1 hour before departure.

• Access your booking summary on ‘MyBookings’ section - The details you will have to enter in section are confirmation number & last name. After finding the booking summary, you will see the options to cancel if online cancellation is allowed.
• Use VIPorter account to cancel a booking - VIPorter members can access their booking through their VIPorter account. VIPorter number will have to be entered.

In some cases, you may not find your booking summary in your VIPorter account. The booking in such cases may have been made without logging into your VIPorter account. You may contact Flyostudio on +1-844-414-9223 for assistance. Our blog will give you details on how to deal with change of plans on Porter Airlines.

What is the Porter Airlines Cancellation Policy?

Tickets of Porter Airlines are classified into refundable and non-refundable. Refundable tickets will give you a refund in the original form of payment. Porter Airlines non refundable ticket refund request makes you eligible for credits only. The fare conditions of the ticket may be viewed on the booking summary. You may cancel a connecting flight or one of the segments on your itinerary. But the other connecting flights must be rebooked as a direct flight. Charges may have to be paid for rebooking connecting flight as a direct flight. Take a look at fare types on Porter Airlines and fare conditions.  

PorterClassic:

• Basic - No cancellation allowed.
• Flexible - Credits only if you cancel within 1 hour of departure.
• Standard - Cancellation charges will have to be paid.
• Freedom - Get credits or full refund.

PorterReserve:

• Navigate - You may cancel up to 1 hour before departure. Refund is given in credits only if you cancel within 1 hour of departure.
• Ultimate - You may cancel up to 1 hour before departure. Refund is given in original form of payment.

During disruption, an online tool may be used to cancel reservations having less than 5 persons. For group bookings and bookings on which special service has been requested, cancellation may be done through the call center. For assistance or details you may contact Flyostudio or Porter Airlines on +1-844-414-9223 or +1-888-619-8622.

How does Porter Airlines handle Flight Cancellations?

Refund in the original form of payment may be issued for all flight cancellations for which the airline can be held responsible. You will get an option of rebooking a flight during Porter Airlines flight cancellations owing to extraordinary situations. But refunds in original form of payment may not be offered. Take a look at how the airline will help you during disruption.

• Intimation within 30 minutes of becoming aware of schedule change - Delays or cancellation will be intimated as soon as Porter Airlines comes to know.
• Ability to rebook or cancel a flight online - The online rebooking tool may be used to rebook flights or cancel flights. 
• Refunds of disrupted flights - A refund request form is available online to apply for refund of cancelled flights.

How do you Get a Refund from Porter Airlines?

The way to get a refund from Porter Airlines will depend on whether you cancelled a ticket voluntarily or your flight got disrupted. If you are eligible for credits, they will be issued instantly. But payments made by cash or credit card may take up to 20 days. According to Porter Airlines refund policy, Porter Pass vouchers, VIPorter points or credits may be given in refund instead of cash. Take a look at the timeline you will have to respect.

• Cancellation up to 1 hour before departure - Standard & Flexible booking will give you credits only in refund. No refunds or credits for Basic tickets.
• Cancellation within 45 days of departure - Refunds are given on Navigate and Ultimate bookings. Refunds are also given on Flexible and Freedom bookings.
• Cancellation outside 45 days of departure - Refunds are given on Navigate and Ultimate bookings. Flexible and Freedom bookings will also give you a refund. 
• Cancellation within 1 hour of departure - This will be considered no-show cancellation. No refund is given to such passengers.

Significant changes in schedule will qualify you for a refund. Delays of 6 hours or more will qualify you for refund. A refund request form available online may have to be filled up to get refunded in the original form of payment. For details or assistance you may contact Flyostudio or Porter Airlines on +1-844-414-9223 or +1-888-619-8622.