Does Kenya Airways allow you to Change a Flight?

Kenya Airways is one of the most customer-friendly airlines operating in Africa. You may be able to book a flight to all prominent cities in Europe and US. The airline has Economy and Business cabins. Your ability to change a ticket will depend on the fare conditions of your type. Tickets with special fares and promotional fares may not be changeable. The airline may place restrictions according to Kenya Airways flight change policy.

If you booked a ticket, look at the fare conditions to confirm your ability to change a ticket. Changes can be managed both online and offline. The airline has a customer excellence center to facilitate passengers anywhere in the world. Here are the changes permissible on Kenya Airways.

• Change the destination & date - Ticketed passengers can modify unused tickets before the first flight of the itinerary.
• Upgrade to Business class - Various ways are available to get upgraded to Business class, including upgrade bids, buy-up and last-minute upgrades.
• Same-day change - This facility may be availed if a seat is available on the same class.

Changes may or may not be chargeable. For curious travellers who want to know what might be in store for them, our Flyostudio blog will be insightful.

Can I Reschedule an already booked Kenya Airways Flight?

An already booked Kenya Airways flight can be rescheduled if the fare conditions are on your side. You may be able to change the date of a booking within 24 hours of the initial purchase. After this window, you may have to pay a fee because Kenya Airways flight change policy 24 hours will not apply. A higher flight change fee will be charged for changing bookings with departure on the same day. In most cases, you can do it on your own. You may not be able to reschedule a flight in the below scenarios.

• When you have a group booking - Group bookings where more than 9 passengers are travelling cannot be self-managed.
• When you have an award flight - You will have to call the airline for assistance.
• When you have a multi-city booking - Changing a multi-city booking is not possible.
• When you have the boarding pass in your hand - Self-managing of flight bookings is not possible after check-in.

Making changes for a single person in a multi-passenger booking may not be possible. For details and assistance with changing a ticket, you can visit or contact Kenya Airways. 

How can you Change a Kenya Airways Flight?

‘Manage Booking’ section of Kenya Airways website or mobile application has all your travel needs covered. Most changes, including adding an extra, upgrade bids and same-day change can be made on the website and KQ mobile application. For tickets purchased through third-party, you will have to call the travel agent. Here is a look at how flight change on Kenya Airways works.

• Modify a ticket’s date or destination - Find your booking on Manage Booking section with your PNR or e-ticket number. Choose the change option and follow the on-screen instructions.
• Group bookings - Changes will apply to all the passengers. You will have to split the booking if you want changes for a few passengers in the group booking.
• Get upgraded to Business - An online bid can be made up to 14 hours before departure. Buy-up and last-minute upgrades are available at the check-in counter of Kenya Airways.

What are the charges for changing Kenya Airways Flight?

For voluntary changes, the change fee on Kenya Airways ranges from $100 to $300 plus applicable fare difference. Promotional or special fares may have stricter conditions or charges. During Covid pandemic, the airline was offering free changes. But this was limited to tickets purchased before 30 June for travel between 1 Feb and 30 Sep 2020. If Kenya Airways flight gets disrupted, you will not have to pay any charges for rebooking a flight. Here is when you can expect the airline to be courteous.

• Cancelled or delayed flights - You will be rerouted to your destination in Kenya Airways or any other airline at the earliest.
• Deboarding - You may be compensated, along with getting booked on another flight.

Can you Change Kenya Airways Flight anytime?

Kenya Airways will typically want you to request a change before departure. Ideally, you should not have the boarding pass in your hand at the time you want a change. Besides this, the fare conditions of the ticket will be taken into account when Kenya Airways is considering to approve your request. Here are a few things which might impact your ability to change.

• If your flight is less than 14 hours away - No online bid can be made for upgrading to Business cabin.
• When your flight is less than 1 hour away - You may not be able to ask for Kenya Airways same day flight change online.
• When you have the boarding pass in your hand - You may not be able to change a flight online, and not boarding will be considered a no-show.

Kenya Airways may assist you with offline changes within 1 hour of departure or when you do not show up for the departure. For assistance you can visit or call Flyostudio.