What is Japan Airlines Cancellation Policy right now?
JAL’s fare conditions, like cancellation or refund are a little complex to understand because there are several fare types. Cancellation policy of Japan Airlines varies with ticket types. You may learn about cancellation rules only after you book your ticket. Before this, you must get clarity on the rules with your travel agency or by calling JAL customer care. Here are the general conditions of JAL tickets.
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Cancel up to 20 minutes before departure - You have to pay higher charges for cancellation after departure.
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Domestic and International tickets - You may be able to cancel them online or at JAL counters.
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Cancel tickets within 24 hours of booking - Only for US-bound flights not less than 7 days away.
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Support from Japan Airlines agents - When flights get delays or cancellations.
For most of you, Japan Airlines will be a totally new experience. Our Flyostudio blog will give you an insight on how to deal with a change of plans.
How Do I Cancel a Japan Airlines Flights?
If it is allowed for your ticket type, you may be able to cancel via the airline’s website, by phone through JAL call center or at a JAL group domestic counter at the airport. Bookings made with discount for disabled and partially used bookings may not be cancelled online.
Before you head for cancellation, you must verify your eligibility. Just for your understanding, we are giving the eligibility rules on cancelling a flight.
|
Mode of Payment |
Place of Purchase |
Can be cancelled |
|
Credit, eJAL points |
Anywhere |
Yes |
|
Cash |
Domestic ticketing counter |
Yes |
|
Combination of cash and any other mode |
Domestic ticketing counter |
No
|
|
Cash , Credit Card or Debit Card |
Third party |
No |
|
JAL coupon |
Domestic ticketing counter |
No |
Refunds are processed to your account but it may not be automatic. You can visit or contact Flyostudio for assistance with a refund of JAL airline tickets.
Can I cancel my Japan Airlines flight without a fee?
Free cancellation may be possible on tickets purchased with Flex fare. But you must cancel the ticket before departure. After the flight has departed, you will have to pay charges on them. Look at the table below for a clear understanding on what will be the charges when you cancel Japan Airlines flight.
|
Ticket Type |
Cancel Before Departure |
Cancel After Departure |
|
Flex |
No Fee |
20% of the ticket |
|
Saver |
5% of the ticket's payment |
Entire ticket's price |
|
Special Saver |
Up to 50% of the ticket's payment depending on how far is the flight |
Entire ticket's price |
|
Round Trip Saver |
Up to 50% of the ticket's payment depending on how far is the flight |
Whole ticket's price |
|
Promotion |
Up to 50% of the ticket's payment depending on how far is the flight |
Entire ticket's price |
|
JALCARD flex |
No Fee |
20% of the ticket |
|
Business Flex |
No Fee |
20% of the ticket |
|
Shareholders Flex |
No Fee |
20% of the ticket |
|
Remote Island Flex |
No Fee |
20% of the ticket |
|
Specific Route Flex |
No Fee |
20% of the ticket |
|
Sky Mate Fare and JALCARD Sky Mate Fare |
50% of ticket payment |
100% of ticket price |
|
Senior Citizen Fare |
50% of ticket payment |
Entire ticket's price |
Does Japan Airlines give you 24 hours to cancel?
You may cancel within 24 hours of booking a ticket but only under a few conditions. Flight bookings for US with departure not less than 7 days away are eligible. If the flight booking was made through a travel agency, you will be denied the opportunity to benefit from Japan Airlines 24 hour flight cancellation policy. When this 24-hour window has lapsed, you may have to pay a cancellation charge depending on how far is the flight from the day of booking.
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For flights 55 or more days away – 5% of the ticket’s price on round trip saver, promotion & special saver.
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54 days before departure to the day of departure - 50% of the ticket’s price on round trip saver, promotion & special saver.
How much does Japan Airlines Charge for Cancellation?
If you hold a domestic flight ticket, you can calculate the charges payable on Japan Airlines cancellation fee calculator. This calculator is available on the website. For international flight tickets, you can check the charges you will pay with JAL contact center. Here are a few things you must remember about the cancellation charges.
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After departure - It can be as much as 100% of the ticket payment after departure, depending on the type of ticket.
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Before departure - Charges may be nil if you cancel up to 20 minutes before departure.
Does Japan Airlines give refunds if you cancel a flight?
To apply for a refund, you must be sure of how your ticket was paid. Because the form of refund may depend on this. Credit or debit card refunds may be processed in 7 days. Other forms of payment will require up to 20 days. Look at the points given below to get more clarity on Japan Airlines refund policy.
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Ticket paid by credit card - Refund will show in your credit card statement.
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Ticket paid by cash - It will be refunded to your bank account if you booked on website or mobile app.
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Ticket paid by cash at a ticket counter - Get on the spot refund in cash.
Cancellation charge may be waived off if you inform the airline about the change of plans up to 20 minutes before departure. For details on how you should cancel a JAL flight, you can visit or contact Flyostudio.